Sunday, April 21, 2013

Flying With Delta

For me Delta was the best airline ever, not only in the USA but worldwide. It was the airline with the best service. The airline that had the most efficient and most content staff, who were paid as much as if not more that their unionized colleagues at other carriers. The staff who imposed the standards on themselves without management intervention. The staff that when things went bad bought the airline the "The Spirit of Delta" a B767-200 (N102DA) delivered on 15 December 1982; their way of contributing to their airline.

Things changed since then, the airline became unionized and then the merger with Northwest on 14 April 2008. The merger made Delta the airline of Detroit.

I never flew with Delta before, but they had better flights than AA to Atlanta. So Delta it was.

Delta's ground staff are great and very helpful and they will take the extra mile to help. I had a missing "S" in my name on the boarding pass that the TSA in Atlanta required to be addressed. The Delta Agent did his utmost to the point of walking with me to the TSA security area to ensure I had no problems. Great but they work on their own tempo which is kinda slow.

Their FAs to my surprise did not smile, out of Detroit and were a little sloppy; one passenger had her tray table open and was working another had his noise cancelling headphones on, during landing. On the way back the FAs did smile a bit more but they were loud making remarks to each other.

On the way back, the aircraft diverted to Cincinnati due to thunderstorms at Detroit. The Captain did a great job explaining the reasons and how long is the expected wait, they even got one of the dispatchers to explain things. It was not too bad, we took off after one hour and a half. Still while the Captain did a superb job the FAs performance was lackluster.

One would say, you get this with all airlines, maybe. Maybe my expectations were much higher.

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