Monday, April 1, 2013

Emergency Response and Crisis Management!!

Today, April 1, 2013 in the early morning a suspicious looking device was detected in an X-ray machine at a security station at Detroit Metro's North Terminal. The bomb squad was called and passengers where evacuated to the old Smith Terminal at 5:50 am. The all clear was given at 8:20 am.

There were no scenes of panic and passengers braved cold temperatures as they walked to Smith, some of them in vacation clothes. It was more confusion than panic. Watching the networks in the morning, it was obvious that Detroit Metro's Emergency Response plan did not work too good.

Access to the North Terminal was blocked by Police cruisers and passengers arriving to the terminal were told to go back from where they came (it appears that none were told to go to Smith Terminal to wait). There was no indication that between the time the North Terminal was evacuated and then reopened that a press briefing was conducted or passengers appraised of the situation.

Not exactly the best response to a crisis. Detroit Metro you gotta do better.

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