Saturday, August 4, 2012

First Responders

One thing all Cabin Attendants, Cabin Crew and/or Flight Attendants in the world share, is airline management and passengers lack of real understanding of their job functions.

The job has evolved during the years, and world events added to the workload. 9/11 brought additional security responsibilities and functions. Probably, technology is responsible for the greatest amount of aggravation in the cabin; our personal devotion and attachment to our personal mobiles and smart devices surpasses our care for our safety or the safety of others.

Cabin Attendants, Cabin Crew and/or Flight Attendants have functions that go beyond service, which everybody seems to think is "what it is all about". Certainly they are the face and the image of the airline.
Basically, they are your first responders, cable operator, meals on wheels and social services all bundled up in one. They are supposed to take care of all:
- medical emergencies,
- fires on board,
- unruly passengers and security issues,
- listen to incessant complaints and demands
- resolve all IFE and connectivity issues and
- deliver food and beverages.


All of the above with a smile.


A little appreciation will go a long way

No comments:

Post a Comment

Labels

1 Goal 2010 2012 2013 9/11 AA Abu Dhabi ADAC Air Arabia Air Canada Air India Airberlin aircraft airlines airports ambitions American Airlines Amman aviation AVOD AWST B707-300C B767 B777 B787 BA Bahrain Bahrain Air BangaloreAviation Boeing branding British Airways Business Aviation Cabin Crew Canada change chapter 11 CO Commercials communication community compliance contingency continuity Continuous Improvement cost effective creativity Culture curricula Customer Service Delta Detroit Metro DFW Doha DTW Dubai Dubai Air Show DWC efficiency emergency Emergency Response Emirates employees environment ET409 Etihad ETS EU FA FAA family Flight Attendants flight(s) Flightglobal flydubai GACA Galaxy Tablet GAMCO GCC globalisation GOL Greece Green Gulf Air Hala Hamburg happy health home Hopenhagen Human Resources IFE India Iran Iraq Iraqi Airways Jaffa Jazeera Airways Jet Airways Jordan Just Culture Kuwait Airways LA LCC leadership low cost maintenance management manpower MEA MEBAA MENA Michigan motivation MRO MROAM Oneworld Palestine passengers passion people Philadelphia planet earth Privatization professional QAIA Qantas Qatar Qatar Airways Quality Quick Service Restaurant Radio Repair Stations Risk road roots ROTANAJET Royal Jordanian Safety Sanctions. Sao Jose Dos campos SAT Saudi Arabia Saudi Arabian Airlines Security Sharjah Airport SimliFlying Simplicity SKYTEAM SMS social media Southern California Southwest Airlines Star Alliance Sudan Airways support target teachers Technology terrorism tolerance Toulouse tourism traffic Training transition travel TSA Turkey Twitter UA UAE UBM US Airways VIA Rail Violin Vision volcanic ash Wataniya Airways
 
Top Blogs
Powered By Invesp