Saturday, January 26, 2013

Better Late Than Never

I travelled to Amman, Jordan last weekend on board Royal Jordanian, from Abu Dhabi and back. The  check in at both airports was easy and fast so was immigration except that e-gate out of Abu Dhabi does not work as efficiently compared to Dubai Intrenational Airport or even arrivals at Abu Dhabi.

Two things drew my attention upon arriving to Queen Alia International Airport (QAIA) that evening
1. The new terminal was all lit up and there was an aircraft parked at one of the gates in what appears  
    to be one of the jetway tests in anticipation of its opening at the end of February 2013.
2. I have travelled through QAIA since it opened in 1983 and for some reason whoever did the      
    handling at the airport could not get the baggage delivered to the carousel in a reasonable time.
    Well, this time the bags arrived within less that ten (10) minutes.

Airport International Group (AIG) who are building the new terminal has been criticized for delays and high fees without improving services by RJ and other operators, which until recently was probably correct. On January 17, 2013 AIG gave me the shortest baggage claim wait in QAIA since 1983. I just hope this performance can be repeated in a consistent manner.

As an after thought ADAS took more than 20 minutes to deliver bags at Abu Dhabi, even though the Amman flight was the only one  at the time.

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