This short trip to Amman on the week end of the 24th has a special significance. It is the first time that I travel through Sharjah with Air Arabia since I have left almost 10 months ago. I can travel without having to see things through the eyes of Manager QA (like duh, get real once one always one).
Having friends in high places I got to use the HALA service at Sharjah International Airport. The airport upgrade completed, going through it was great, just whizzed through and the new First and Business Lounges were a joy, spacious, well lighted and well run. And yes, everybody SMILED.
Having travelled with the Service/Legacy airlines in the last 10 months, it was refreshing to see the young cabin crew of Air Arabia (mostly in their 20s) perform their duties by the book, brought back memories. The interaction between cabin crew and passengers during the service, almost like a souk, the one you only see on a low cost carrier, none of that chicken or beef and plop comes the tray.
It was such a joy to observe the cabin crew smiling and confidently handle the passengers, typical to Amman flight, with infants and toddlers by the dozen. I have known most of them from the day they joined, green and raw and seeing them perform as seasoned professionals, confident and smiling made me very happy.
I had such uneventful flights, even mother nature smiled upon us barely any turbulence.
Thank you guys for being so efficient and so human, you made me so proud
Life is about people some we know, others we wish we did know
Monday, July 27, 2009
Subscribe to:
Post Comments (Atom)
Labels
1 Goal
2010
2012
2013
9/11
AA
Abu Dhabi
ADAC
Air Arabia
Air Canada
Air India
Airberlin
aircraft
airlines
airports
ambitions
American Airlines
Amman
aviation
AVOD
AWST
B707-300C
B767
B777
B787
BA
Bahrain
Bahrain Air
BangaloreAviation
Boeing
branding
British Airways
Business Aviation
Cabin Crew
Canada
change
chapter 11
CO
Commercials
communication
community
compliance
contingency
continuity
Continuous Improvement
cost effective
creativity
Culture
curricula
Customer Service
Delta
Detroit Metro
DFW
Doha
DTW
Dubai
Dubai Air Show
DWC
efficiency
emergency
Emergency Response
Emirates
employees
environment
ET409
Etihad
ETS
EU
FA
FAA
family
Flight Attendants
flight(s)
Flightglobal
flydubai
GACA
Galaxy Tablet
GAMCO
GCC
globalisation
GOL
Greece
Green
Gulf Air
Hala
Hamburg
happy
health
home
Hopenhagen
Human Resources
IFE
India
Iran
Iraq
Iraqi Airways
Jaffa
Jazeera Airways
Jet Airways
Jordan
Just Culture
Kuwait Airways
LA
LCC
leadership
low cost
maintenance
management
manpower
MEA
MEBAA
MENA
Michigan
motivation
MRO
MROAM
Oneworld
Palestine
passengers
passion
people
Philadelphia
planet earth
Privatization
professional
QAIA
Qantas
Qatar
Qatar Airways
Quality
Quick Service Restaurant
Radio
Repair Stations
Risk
road
roots
ROTANAJET
Royal Jordanian
Safety
Sanctions.
Sao Jose Dos campos
SAT
Saudi Arabia
Saudi Arabian Airlines
Security
Sharjah Airport
SimliFlying
Simplicity
SKYTEAM
SMS
social media
Southern California
Southwest Airlines
Star Alliance
Sudan Airways
support
target
teachers
Technology
terrorism
tolerance
Toulouse
tourism
traffic
Training
transition
travel
TSA
Turkey
Twitter
UA
UAE
UBM
US Airways
VIA Rail
Violin
Vision
volcanic ash
Wataniya Airways
Nice insight Oussama.
ReplyDeleteIts interesting to see how a seasoned professional like you relates to young and motivated staff and give your insights in a relatively young Company.
I wonder whether the young minds (in their 20's) are also recruited in the Engineering department. My feeling says they rather focus on highly experienced engineers.
What is your take on this?
regards
Before the became seasoned engineers they were all young, green and raw. The problem these days very few want to pay the cost and responsibilty that is associated with the training and learning curve of new engineers, and in the process miss out out on a lot of creativity, innovation and new techniques and yes science.
ReplyDeleteYou do have wonderful insight Oussama! I' glad you started your own blog. Looking forward to more posts...thank you: )
ReplyDelete