This first appeared on GoCrisis (https://www.gocrisis.com) Insights page (https://www.gocrisis.com/erp-program-activation-evolution/)
For a long time, an Emergency Response Program (ERP) was
prepared to handle an aircraft accident and/or incident. If you were a
progressive operator, you would have included major flight disruptions at your
main base(s) due to airport closures mainly for weather conditions or runway
closures.
ERP activation has evolved as threats to aviation have
evolved with pandemics, terrorism, security, and health threats becoming
prominent events. The mandating of Safety Management System (SMS) has
introduced systematic Risk Management processes and placed emphasis on Emergency
Response.
Smaller general aviation operators, operating
internationally, carrying high net worth clients to smaller airports with
little support on an unscheduled basis face a myriad of challenges. Their
Emergency Response Program activation must consider all the evolving threats.
Family Assistance had to be developed to go beyond passengers and their
families to include incidents and threats to personnel and property such as
sabotage, bomb, and biological threats, communicable diseases along with pandemics.
This is further complicated if you happen to operate in
conflict zones.
Prior to the COVID-19 pandemic, the world had to deal with
Ebola, SARS, Avian (bird) Flu (H1N5), MERS, and Swine Flu (H1N1). In addition, operating
to certain regions of the world where communicable diseases such as Malaria, Dengue
Fever, Chikungunya, Yellow Fever and Zika fever among a longer list of
diseases. This has added a new category of inflight incidents dealing with the
outbreak of communicable diseases.
The Emergency Response plan needs to have an emphasis on
Media Response and Business Continuity.
A small operator with a limited number of clients cannot
afford bad publicity. Consequently, Media Response becomes a very important
part of ERP if the company is to survive. It is imperative to convey the right
message to the clients, brokers, and service providers. Tell the story of how
robust your response was.
Similarly, Business Continuity is another important aspect
of the Emergency Response when your offices are compromised for any reason and
must be vacated. The COVID-19 imposed lockdown is a prime example. The ability
to operate remotely, whether from home or alternative locations becomes
fundamental to the survival of the organization.
Operators need to monitor the evolving threat environment
and constantly update their ERP activation issues.